To fix this issue,.

It’s possible that the brush roll itself is damaged, which can stop it from turning correctly.This is much less common than a broken belt, but is something to check for if you’re sure that the belt is working correctly.. Again, switch off and unplug the vacuum, before turning it over so you can see the brush.

Take a look for any signs of cracks or other damage to the brush.You can also spin it manually to inspect the brush from different angles..If the brush is damaged, then you’ll need to replace it.

This is a simple task on most vacuums, although you’ll need to find the correct brush for your make and model.. 4.Replace a Faulty Brush Roll Motor.

Once you’ve ruled out a physical obstruction, tangle, or a broken drive belt, the next most likely problem is a faulty brush roll motor..

This is a more difficult and costly repair, as the motor will need to be replaced by a professional..Steam the carpet slowly.

This ensures the steam stays hot enough to kill any bacteria.As a general rule, the carpet should feel damp, not wet.. Leave the carpet to dry completely and vacuum again.

This picks up any dirt the steam has loosened..Using a Carpet Cleaning Machine.